Terms of service

Distance Sales Agreement (Public Offer)
Version dated 3 September 2026.

1. General provisions

1.1. This document is a public offer by sole proprietor Hlib Ihorovych Perederii (the “Seller”) to enter into a distance selling agreement on the terms set out below.

1.2. Placing an order on the Site constitutes the Customer’s full and unconditional acceptance of this offer.

1.3. The Seller may amend the terms of this offer. Changes take effect when they are published on the Site. Orders already placed remain subject to the version in effect when the order was made.

2. Definitions

Site means the KYII online store at kyii.com.ua.
Goods means the clothing and other products presented on the Site.
Customer means an individual who places an order on the Site.

3. Subject of the agreement

3.1. The Seller agrees to transfer ownership of the Goods to the Customer, and the Customer agrees to accept and pay for them under the terms of this offer.

3.2. The description, specifications and price of each product are shown on its product page. Colours shown in photographs may differ slightly from the actual item depending on the viewer’s screen settings.

4. Placing an order

4.1. The Customer places an order on the Site and provides their full name, contact details and delivery address.

4.2. The Seller confirms the order by email or message.

4.3. If the Goods are unavailable, the Seller may decline the order and refund the amount paid in full.

4.4. The Seller sends an order confirmation to the Customer’s email address containing the information required by part two of Article 13 of the Law of Ukraine “On Consumer Protection”.

5. Price and payment

5.1. Prices are shown in Ukrainian hryvnia. The listed price is final and includes all taxes and charges. Delivery is not included in the product price.

5.2. Payment is made in full in advance through the Site or by bank transfer to the Seller’s IBAN.

5.3. The Seller dispatches the order once payment has been received.

6. Delivery

6.1. Orders within Ukraine are delivered by Nova Poshta to a branch or parcel locker. The Customer pays delivery at the carrier’s current rates. The cost depends on the selected delivery method, destination, weight and parcel size.

6.2. The Seller prepares the order and hands it to the carrier within three business days.

6.3. International orders are delivered by Ukrposhta. The delivery cost is agreed with the Customer before payment. Any customs duties and taxes charged by the destination country are paid by the recipient.

6.4. The Seller is not responsible for delays caused by the carrier.

6.5. If the Customer does not collect the parcel and it is returned to the Seller, the Seller refunds the price of the Goods minus the shipping costs.

7. Returns and exchanges

7.1. The Customer may return items that are not defective within 14 days of receiving them, provided their original condition, features and tags are preserved and there are no signs of use.

7.2. To request a return or exchange, the Customer must contact info@kyii.com.ua or message us on Instagram and provide the order number.

7.3. The Customer pays return shipping for a refund. The Seller pays the shipping cost of an exchange for another size.

7.4. The Seller issues the refund within five days after receiving and inspecting the Goods, using the original payment method.

7.5. If the Goods are defective, the Customer has the rights set out in Article 8 of the Law of Ukraine “On Consumer Protection”. In this case, the Seller pays the return shipping.

7.6. The right to terminate the agreement does not apply to Goods made to the Customer’s specifications.

8. Claims

Claims can be submitted to info@kyii.com.ua. The Seller reviews and responds to a claim within 14 days of receiving it.

9. Personal data

9.1. By placing an order, the Customer consents to the processing of their personal data for the purpose of fulfilling this agreement, in accordance with the Law of Ukraine “On Personal Data Protection”.

9.2. Personal data is not shared with third parties except the carrier and payment provider, and only to the extent necessary for delivery and payment.

10. Liability and force majeure

10.1. The parties are liable in accordance with the laws of Ukraine.

10.2. The parties are released from liability for failure to perform their obligations due to force majeure, in accordance with the procedure established by law.

11. Seller details

Sole proprietor Hlib Ihorovych Perederii
Tax ID: 3456202910
Address: 26 Budivelnykiv Street, Kyiv, 02000, Ukraine
Email: info@kyii.com.ua